FAQs

ABOUT US

Welcome to our store!

We are a newly established online store, focusing on Pokemon Themed Mystery Scoops! You can find us on social media such as:

TIKTOK : @pocket.scoops

INSTAGRAM : @pocket.scoops

For the start of our business, we will be packing all scoop orders on our TikTok by posting bespoke videos for our customers!

Each order will contain Pokemon themed items and merchandise, with as much variety as we can deliver!

SHIPPING

We aim to ship orders 1-2 working days after orders have been placed!

We will update notices on products of any changes to this schedule.

PRE-ORDER products will have the estimated dispatch date on the product page.

Each order will have parcel tracking available!

**PLEASE NOTE - If you are ordering from locations other than the United Kingdom, you may be subjected to import fees depending on your countries laws. The buyer will be responsible for paying any fees incurred from their package delivery.

PAYMENTS

Most cards will be accepted through Shopify pay.

Please reach out if you have any issues with making payment

SPECIAL REQUESTS 

If you have certain requests for products you like/dislike, or favourite Pokemon characters you want to see in your box, please let us know in the 'special instructions' section on your basket summary page!

Thank you and we hope you enjoy your Pocket Scoops order!